Return and Delivery Policy
- RETURN POLICY
How to return your products
At Magic Muscle Pty Ltd we want to make ordering online as easy and stress-free as possible. If you’re not satisfied with your order, simply return the product, unopened, within 30 days of delivery and we will happily refund the cost of your purchase. The original delivery charge is not refundable.
To return your goods, please mail us to:
Magic Muscle Pty Ltd
739 Darling St, Rozelle
Don’t forget to include your name and address details with your returned items so we can organise your refund. If you paid by credit card, we will automatically issue the refund to the credit card used to pay for your order. If you have any questions about our returns policy, please call 0451 678 875.
Shipping and handling charges for returning items are borne by the buyer. If a package doesn't arrive and you don't use a tracking method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the returns guarantee. Claims without return of damaged goods will not be refunded.
Magic Muscle Pty Ltd cannot guarantee the quality of any food products delivered internationally due to extended shipping times and weather. Food Items are not returnable to Magic Muscle Pty Ltd from international destinations.
- DELIVERY POLICY
To ensure you receive your products as soon as possible, we dispatch orders received before midday (AEST) the very same day (applies to orders received Monday to Friday, and excludes weekends or Public Holidays).
Our standard delivery fee is flat $9.95**. Australia Post collects all parcels from our warehouse and delivers them direct to your door. For the Sydney metropolitan area, delivery takes up to two days and five-ten days for the rest of Australia.
STANDARD DELIVERY IS FREE FOR ORDERS OVER AU$150.00**.
**Our flat $9.95 delivery charge (or any free delivery offer we make) does not apply to large orders for commercial use, or to any orders which require the use of more than one of our largest standard cartons. For these orders a fee of flat $9.95 per carton applies or you can call us on 0451 678 875 to discuss alternative delivery arrangements.
This is not available at the moment - we are currently working on a new solution.
Free Pick Up
If you’re in Sydney, feel free to select our Free Pick-Up option and collect your order from our showroom in New South Wales. If you place your order before midday (AEST), your order will be ready for pick-up the same day. Our showroom is open from 11am - 7.00pm (Monday-Thursday), 11am - 6.00pm (Friday) and 10am - 4.00pm (Saturday).
Magic Muscle Pty Ltd is not liable for any cost that may be incurred due to customs tax or delivery tax. Magic Muscle Pty Ltd holds no liability to any orders that are detained by any countries customs, this may also affect delivery times and Magic Muscle Pty Ltd holds no responsibility on the order being delivered within a certain time frame or cost.
Parcel Forwarding Services
Magic Muscle Pty Ltd is not liable for any parcel forwarded on past the requested delivery address.